Support

Something not working, or a question we haven't answered? Write to us at hello@pufimo.com . A real person reads it, and we aim to reply within two working days.

Common questions

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID, so they're managed in iOS Settings: tap your name, then Subscriptions, then Pufimo. Cancelling there stops future renewals, and you keep access until the end of the period you've paid for.

I paid but the stories are still locked.

Open Parents → Restore purchasesin the app. That re-checks your Apple account and re-applies the subscription. If it still doesn't unlock, email us with the Apple receipt and we'll sort it out.

The narration won't play.

Narration is streamed, so check the device isn't in silent mode and that you have a connection. If a story stalls, closing and reopening it will resume from the page you were on.

How do I change the story language?

Tap the language control while a story is open. You can switch mid-story and it picks up on the same page. The text and narration both change.

What is the parent gate?

Anything meant for grown-ups, like purchases, settings and account changes, sits behind a short multiplication question, so a child can't reach it on their own.

Account and privacy

To delete your account and everything stored with it, see account deletion. For what we collect and why, read our Privacy Policy.